Lockstep Account Deletion Policy

Last updated: March 9, 2026

This page explains how to request account deletion and what data is deleted or retained after your request.

How to Request Deletion

• In-app (recommended): go to Settings and select the delete account option, if available.
• Email request: send your request from your account email address to support@lockstep.app with subject line "Account Deletion Request".

Verification

For your security, we may require account verification before processing deletion requests.

What We Delete

• Profile/account information linked to your user account.
• Commitments, reflections, and related app content, subject to legal and operational limits.
• Associated app-level preferences and identifiers used for normal service operation.

What We May Retain

• Records required for legal compliance, fraud prevention, tax/accounting, and dispute resolution.
• Limited payment/transaction records maintained by us or payment processors as required by law.
• Security logs retained for a limited period where reasonably necessary.

Processing Timeline

We aim to process verified deletion requests within 30 days, subject to legal exceptions.

Questions

Contact us at support@lockstep.app for help with deletion requests.